Returns Policy

About Returns

    OrzGK will undoubtedly carefully select and carefully package the items you order to ensure that your items are not only of the highest possible quality, but also arrive safely at your designated shipping address. However, sometimes items do become damaged in transit, or have some form of manufacturing defect that renders the item unfit for its intended use. If this happens to your product, please immediately contact the professional assistant we have arranged for you via Whatsapp or email to handle it.

*Note*：Customers who purchase goods from OrzGK should note that all return/exchange/compensation requests must be made within 72 hours after receiving the goods at your designated shipping address. OrzGK’s professional assistants will help you process your application immediately after receiving it. Upon receipt of a damaged or manufacturing defective product, we will request photographic evidence of the package or specific product in question. We will review the photo and discuss it with you as soon as possible.

Special instructions for the statue

      Statues made of resin or polystone are inherently fragile. We ship them out exactly the way they came in, factory sealed and packed in the original heavy duty shipping carton. Although the statues are packaged well by the studio, sometimes the statues may arrive with small broken parts, clean breaks, or scratches in the paint. Collecting resin statues is a special hobby, if you cannot accept any possible defects or damage, please order with caution.We cannot guarantee that every piece will be perfect, if your statue does arrive with defects or damage, please contact our assistant immediately with photos and details of the problem. We will contact the studio on your behalf to see if replacement parts are available, please note this does not guarantee you will receive replacement parts.
If we are able to assist you in obtaining replacement parts from the studio, we will contact you to confirm whether you would like us to proceed with the reshipment or choose an alternative solution.
***Please note that after-sales parts for limited edition products are extremely limited. We will do our best to help you secure the parts and will cover the shipping cost from the studio to our warehouse. However, the collector will be responsible for the international shipping cost of the replacement parts***

    In addition, we strongly recommend that you read the OrzGK insurance documentation when your assistant confirms shipment with you. Once you encounter transportation damage when receiving the goods, we will help you apply for a claim to the logistics provider based on the insurance instructions.. Here are the details of transportation insurance information:

Chargeback Disputes and PayPal Claims

    Generally speaking, if you encounter a problem, we strongly recommend that you contact our professional assistants via Whatsapp or email instead of initiating a chargeback dispute or submitting a PayPal claim. Opening a chargeback dispute or PayPal claim will only extend your resolution time and effectively eliminate our options to help you.

*Please remember that any account with a pending chargeback or PayPal claim without contacting us may result in your account being permanently suspended*